If a customer needs to cancel before arrival:
Campground, bunkhouse, house suites, kayak and charter boat trips, overnight camping trips, functions, boat and equipment rentals
Refunds will be given for cancellations made by a customer at least 21 days prior to arrival date less a 50% cancellation fee of the amount actually deposited. If you cancel within 21 days you will lose the entire amount deposited.
If a customer wants to cancel because of the weather:
Campground tent sites, kayak and charter boat trips, overnight camping trips, functions, boat and equipment rentals
Rain, fog, windy conditions and cold weather do not necessarily constitute a reason for cancellation or rescheduling. However, dangerous conditions such as high winds and/or lightning/thunder storms do constitute a reason for cancellation and may be fully refunded less the processing fee. The processing fee is $25.00. Conditions will be determined dangerous at the discretion of Old Quarry Ocean Adventures, Inc. as they pertain to refunds. There are no refunds for any of the rental rooms due to the weather.
There will be no refunds for deposits given for holidays:
Christmas, New Years, Memorial Weekend, July 4th, Labor Day, and Columbus Day.
Early Departure or Early Returns
Campground, bunkhouse, parking lot, rental equipment:
No refunds are given to: Early Departure from campsites, bunkhouse, and the house suites nor to early departure from the parking lot and early returns of rental equipment. There is also no refund if you arrive with fewer people in your party than you originally signed up for. You can call ahead at least two days before to adjust the numbers for a credit but not the day of the reservation.
Charter Boat Trips, Kayak Trips, Functions, & Rentals:
In the event of a cancellation made by Old Quarry Ocean Adventures, Inc., best efforts will be made to reschedule. Old Quarry Ocean Adventures, Inc. reserves the right to cancel or reschedule any reservation at any time due to unforeseen or extenuating circumstances. Refunds for unforeseen or extenuating circumstances will be given by Old Quarry Ocean Adventures, Inc. Customers can reschedule as long as Old Quarry Ocean Adventures, Inc. can accommodate the new reservation. Deposits will be credited to the new reservation. There is no fee for rescheduling.
Normally a one week notice is required for rescheduling or the the customer will lose their deposit. A customer may reschedule a rental (kayak, canoe, sailboat, bike, etc.), a boat trip, kayak trip, campsite, room rental, or function as long as we are able to accommodate them.
Old Quarry Cancellations
When Old Quarry cancels a program, kayak or boat trip, class, lesson, or anything else we will refund the full deposit amount. If you are coming a significant distance for an event such as a lighthouse or puffin trip, please understand that trips can be cancelled due to unforeseen circumstances including bad weather, mechanical problems, and lack of sufficient participants. You must call before you leave for your trip to confirm. Unfortunately, we can’t always know even right up to the scheduled activity time if the trip is a go or not due to all of the above possibilities. We stand behind our products/services and will do our best to make your trip happen – we want to keep our customers happy and coming back. Communication is essential before a trip. We require your cell phone number and the name of the place that you are staying so that we can contact you as soon as there is a problem. ALWAYS CALL US TO CONFIRM.
Gift Certificates / No Cash Refunds
Gift Certificates are not redeemable for cash by the customer.